FAQ
FREQUENTLY ASKED QUESTIONS (FAQs)
ORDERS & SHIPPING
How long will it take to receive my order? Within the UAE, your orders will typically be delivered within 2–4 working days. For out-of-service or remote areas, please allow 7–8 business days.
How can I track my order? Once your order has been processed and your Air Way Bill (AWB) number is generated, you will receive a notification via email and SMS. You can use this number to track your package on our shipping partner’s website.
What should I do if I want to cancel my order? Please contact our support team immediately. Orders can be cancelled and fully refunded only if the request is received before the order has been processed or approved. Once an order is processed, it cannot be cancelled.
RETURNS & EXCHANGES
What is your exchange and return policy? We accept exchanges and returns within 30 days of the delivery date. Items must be in their original, unused condition with all tags attached.
Can I return items purchased on sale? Sale items are not eligible for refunds. However, they may be exchanged for a different size of the same item, provided the item is available in stock.
Are there any items that cannot be returned? For hygiene reasons, all sales of underwear, socks, and innerwear are final. We cannot accept returns or exchanges for these items.
What if I received a wrong or faulty item? If you receive an incorrect or damaged item, please contact our customer support team immediately with your order number and a photo of the item so we can resolve the issue for you.
PAYMENTS & REFUNDS
What payment methods do you accept? We accept all major credit and debit cards, as well as Apple Pay for a seamless checkout experience.
When will I receive my refund? Once a refund is approved, it will be processed back to your original payment method. Please allow up to 14 working days for the amount to reflect in your account, depending on your bank's processing times.
Why was a shipping fee deducted from my refund? If you request a partial refund and the total value of your kept items falls below AED 150, a standard shipping fee of AED 15 will be deducted from your total refund amount.
STILL HAVE QUESTIONS?
We’re here to help! If you couldn't find the answer you were looking for, please reach out to us:
Email: support@971threads.com
Support Hours: Monday to Friday, 9:00 AM – 5:30 PM (Excluding Public Holidays).
