EXCHANGE & REFUND POLICY

EXCHANGE & REFUND POLICY

At 971 Threads, we are committed to providing premium quality streetwear. If you are not completely satisfied with your purchase, we are here to help. Please review our policy to understand how you can exchange or return your items.

1. Eligibility for Returns & Exchanges

Condition: All items must be returned in their original condition—new, unused, and with all 971 Threads garment hangtags still attached.

Timeline: You may exchange or return items within 30 days of the delivery date. Items returned after 30 days will not be accepted.

Proof of Purchase: All returns or exchanges must be accompanied by the original invoice. Returns without an invoice will be denied.

2. Non-Refundable & Non-Exchangeable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for the following:

Undergarments: All sales of underwear, socks, and innerwear are final.

Used/Damaged Items: Any item that has been worn, washed, soiled, or altered (e.g., size adjusted, leather oiled) will not be accepted.

Sale Items: Items purchased during a sale or at a discounted price are final and are not eligible for refunds. However, they may be exchanged for a different size of the same item, subject to stock availability.

3. Bundled Items & Gifts

If your order included a gift or was part of a promotional bundle, all items must be returned together to process the request. If the gift item has been used or unpacked, we may be able to offer an exchange for other items in your order, but a full refund will not be possible.

4. How to Process Your Refund or Exchange

In-Store Assistance: For your convenience, you may visit any of our retail stores in the UAE to process your return or exchange.

Refund Process: Refunds are processed back to the original payment method. Please allow up to 14 working days for the credit to reflect in your account, depending on your bank or payment provider.

Shipping Fees: If you request a partial refund and your remaining order total falls below AED 150, a shipping fee of AED 15 will be deducted from your refund amount.

Exchange Balances: Merchandise can be exchanged for the same style. If you choose a different item, you will be required to pay the balance difference if the new item is more expensive.

5. Order Issues

Technical Glitches: In the rare event that an item is unavailable due to an online stock discrepancy, we will cancel the item and issue a full refund.

Order Discrepancies: 971 Threads reserves the right to cancel orders if item prices are updated incorrectly or if an incorrect item is dispatched.

6. Monitoring Policy

To maintain a fair experience for all our customers, we monitor return and exchange activity. Repeated or excessive returns and exchanges will be flagged and may be refused at our discretion.

Need Assistance?

If you have any questions or need guidance on an exchange, our customer care team is here to support you:

  • Email: support@971threads.com

  • Customer Service WhatsApp: +971526563780

  • Operating Hours: Monday to Friday, 9:00 AM – 5:30 PM (Excluding Public Holidays).